Terms and Conditions

These General Terms and Conditions (hereinafter "the GTC”) sets out the conditions for use of services designated as " Tesco Online Shopping " or “ Grocery Home Shopping ” (hereinafter "the Service") provided by Tesco modified on the website tesco.sk in the Tesco Online shopping section (hereinafter "the Website"). 

The Service lies in the presentation of Tesco goods (hereinafter "Goods") on the Website, enabling the Customer after registration and login to create a shopping list containing the goods of the Customer (hereinafter "Shopping List"), and in the delivery (and purchase) of Goods. The Goods displayed on the website does not constitute a binding offer to purchase Goods pursuant to the law of the Slovak Republic. 

The Service may be used only by a natural person who has reached the age of 18, expressed consent with these GTC and duly registered on the Website (hereinafter "the Customer"). The Customer is not a legal person, natural person – entrepreneur, or a natural person under 18 years of age. Tesco reserves the right to refuse the delivery of Goods, which in view of all the circumstances was not made for a household or a natural person.

After successful Registration, the Customer can log in to their account on the Website by entering their username and password. The username and password are kept confidential. The Customer is responsible for all the actions of a third party resulting from the publication or disclosure of the username and password to a third party. After logging in the Customer can use all the available functions of the Services, in particular the creation of a Shopping List and the delivery order of Goods specified in the relevant Shopping List. Tesco sends to the Customer a confirmation of the Shopping List to the e-mail address the Customer provided during Registration.

Customers can create a Shopping List at any time 24 hours a day, 7 days a week. Tesco does not supply orders on 1 January, Easter Sunday, 24 December, 25 December, 26 December, as well as other Bank holidays during which Tesco stores are closed. After previous notice published on the Website, Tesco reserves the right to determine the following days when the supply of Goods will not be carried out, except the days referred to in the previous sentence.

If the Customer wants the Goods delivered the next day, the confirmation of the Shopping List must be no later than 22:59 (11 pm) of the preceding day. The same applies in the case of a change or cancellation of delivery of Goods or packaging option according to below section.

Tesco, by performing its business, tries to enhance the protection of the environment and offers this possibility to its Customers. Therefore, the Customer can choose from the following options of packaging and handover of the Goods:

1. the Goods will be delivered in shopping bags; The Customer will in this case be charged by a flat fee for using shopping bags to store the goods, the amount of which is listed on the Website and the Customer is always informed of the current amount before sending the order; or
2. the Goods will be delivered not packed in shopping bags and the Customer will take over the Goods using his/her own shopping bag or by other means; counter meat and meat products, fresh fishes, detergents and other types of Goods that shall be packed because of hygienic reasons will be packed according to relevant applicable laws and such packaging will not be charged; Customer will have enough time to take over all the Goods delivered in this way.

By creating the Shopping List, the Customer performs the proposal for the supply of Goods contained on the Website.

Once the Order is submitted by the Customer, Tesco sends to the Customer a confirmation of the Shopping List to the e-mail address the Customer provided during Registration, or which is currently valid within his Account (hereinafter as “Electronic Order Confirmation”). The Purchase Agreement is concluded between Tesco and the Customer (the Order is accepted). The Purchase Agreement is concluded between Tesco and the Customer (Order is accepted) at the moment when Tesco electronically confirms the Customer's order to its email address given at registration.

The Customer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the Customer in using remote means of communication in connection with the conclusion of the purchase contract shall be borne by the Customer himself.

The Customer is entitled to cancel the Shopping List after logging in to their account on the Website or through the Customer Helpline. If the Customer cancels the Shopping List after 22:59 (11 pm), they can only do so through the Customer Helpline.

If the order shall be delivered the same day as the order was submitted, it can be cancelled or changed:

1. a) Until 8:59 am, if the delivery time is between 2 pm-7 pm; or
2. b) until 12:59 pm, if the delivery time is between 6 pm-10 pm.
   
   

The Customer is entitled to order the delivery of Goods up to a maximum amount of 24 pieces of each item (if sold in pieces). In case the total amount of Order exceeds 260 kg, Tesco is entitled to cancel such Order and is not obliged to deliver it. The Customer may contact the Customer Helpline with further possibilities regarding ordering and delivery of requested Goods.

When ordering delivery of weighted Goods, Tesco reserves the right to deliver the goods whose the weight is different from the weights specified in the Shopping List, while the difference shall not be greater than +/- 10% depending on the type of goods. If the weight difference in the supply of Goods exceeds 10%, the Customer has the right to refuse accepting such Goods.

In the case of Goods whose price is determined in accordance with a unit weight and if its nature allows so and the Customer orders a number of items instead of the weight of Goods, Tesco will deliver the ordered number of items to the Customer. The price will then be determined by the weight of the ordered quantity of such Goods.

Creating a Shopping list online means selecting products shown on the Website in your trolley. Creating a Shopping list does not equal with the ordering of these products online, the Customer is not obliged to purchase products selected.

The availability of products shown on the Website may differ from a particular store’s product availability, it rather depends on the availability of products on the shopfloor of the particular serving store on the day of delivery, so Tesco does not guarantee continuous availability of all products. In order to ensure that the products are available to the highest possible number of the Customers, Tesco has the right to impose a ceiling as to how many individual items the Customer can purchase. In this case, the Customer cannot select a higher number or quantity of a product than the upper limit set by Tesco.

If the products selected by the Customer are not available, Tesco will endeavour to put forth its best effort to offer other products upon delivery the properties and prices of which are as close as possible to the Customer’s selection – in case the Customer has indicated he/she would like to receive other products substituting the originally selected ones. During the product selection, the Customer has the possibility to opt-in or opt-out for substitutions even on product or basket level. The price, package size and brand of the substitute product may differ from the price, package size and brand of the product the Customer selected. Upon delivery, these substitutes will be visibly separated from the other products selected by the Customer, and this will also be indicated in the e-delivery note sent over to the Customer in advance via e-mail.

In case the Customer is not satisfied with any of the substitute products, the Customer can hand them back to the courier, without any obligation to pay for them.

Complaints of defective Goods shall be governed by the Tesco complaint (here).

The Complaints Procedure does not exclude that Tesco may allow Customers to file complaints and claims in other ways (while maintaining the Customer's rights under applicable law), which would in particular simplify resolution of such Customer´s claims. Such rules, if any, will be published by Tesco on the Website

Alternative resolution for consumer disputes (ADR) is a process aimed at achieving an amicable settlement between consumers and entrepreneurs (traders) and preventing litigation between the two entities. If the Customer is dissatisfied with the outcome of their application for redress and the attempt to resolve a dispute with the entrepreneur is inconclusive, they have the right to submit a proposal to an appropriate entity for alternative dispute resolution, which in this case, for example, is Slovak Trade Inspection. Slovak Trade Inspection has all the necessary information about alternative procedures, through which the Customer can solve any dispute. More information on alternative resolutions for consumer disputes can be found at Slovak Trade Inspection: http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.

The supervisory authority over Tesco: government authorities in the field of Public Health, State Veterinary and Food Administration Office on the offer and sale of food, the Department of Public Health of the Slovak Republic and regional public health authorities over the supply and sale of cosmetics, Slovak Trade Inspection over the offer and sale of products and provision of services.

Related provisions can be found in the corresponding section of Tesco Privacy Policy which is accessible through Tesco webpage at: www.tesco.sk/privacy-policy.

For any questions, doubts, opinions or comments, please contact our Customer Helpline by sending an email to: potravinydomov@itesco.sk or via the toll-free number 0800 222 333.

Respective legal provisions applicable and effective in the Slovak Republic apply to the rights and obligations not governed by these GTC. All disputes arising out of the Services, unless the parties reach a settlement, will be settled by a competent Court of the Slovak Republic.

Tesco reserves the right to change these GTC. Changes shall not violate or restrict the rights of the Customer arising out of Shopping Lists and a performed delivery order before the entry into force of such changes. Tesco is entitled to change these GTC, in particular, but not only if any of the following reasons occur: changes in marketing strategy, changes in market conditions in the provision of similar services, due to technological development, enhancing of the Customer rights or his possibilities, due to increased Tesco costs or inflation according to the Statistical Office of the Slovak Republic, legislative changes or Slovak government decisions, or decisions of a public administration body or an EU body or for reasons caused by force majeure (e.g. natural disaster, virus, war).

Changes to these GTC shall be valid from the date of publication on the website. Tesco shall announce the changes to the GTC by sending a notice to the Customer by e-mail, including the reference to the text changed hereof. If the Customer does not agree with the change to the GTC they shall be entitled to cancel their Account on the Website.

These GTC are available on the Website, especially when registering the Customer, after logging in to the Service and easily accessible within the creation of the Shopping List and confirmation of the Order. These GTC are available on the Website in Slovak as well. In the event of any inconsistency between the Slovak and English versions, the Slovak version of the GTC shall prevail.

TESCO STORES SR, a.s.

2022

The Tesco Clubcard Loyalty Program is owned and operated by TESCO STORES SR, a. s., with its registered seat at Cesta na Senec 2, 821 04 Bratislava, Slovak Republic, ID number: 31321828, registered within Comercial Registr held by District court Bratislava I, section: Sa, insert: 366/B (hereinafter as “Tesco”). Tesco Clubcard Loyalty Program is dedicated to customers of Tesco stores and users of Tesco Online Shopping Service, and it enables them to collect points on personal account for shopping at Tesco stores in Slovak Republic or via Tesco Online Shopping service. (hereinafter as “Clubcard Program” or “Program”). In return for the point collected, Tesco from time to time may give the customers various rewards and also may provide additional benefits to Members. More information about the Clubcard Program is available at Clubcard Program website https://tesco.sk/clubcard/ and at customer service desk in each store, at toll free Customer Engagement Center line 0800 222 333, or email address: tesco_sk@tesco.com.  

All natural persons over the age of 18 with a delivery address in the Slovak Republic can participate in the Program who agree to these general terms and conditions of the Program(hereinafter referred to as the "Member"). Legal entities and entrepreneurs cannot participate. Only one Clubcard account can be used, multiple memberships are not possible. By registering to the Clubcard Program the customer agrees to the terms and conditions of the membership and declares that he/she has acknowledged with its content.   

After registration, the Member may receive a physical card (hereinafter as the “Clubcard”) upon his/her choice. In the case of submitting an application online, via the app, etc., the Clubcard will be provided to the Member via in electronic form, the form will be accessable via Clubcard mobile application. Each Clubcard, physical or digital, has its individual Clubcard number that is assigned to the Member. The usage of Clubcard is considered to be the acceptance of the terms and conditions. The Clubcard is owned by Tesco and it is dedicated for collecting points for purchases. It can be used by the Member only and cannot be traded for financial gain. The Clubcard can only be used for end-user purchases. When VAT invoice is issued, it cannot be validated in that transaction. Given that Tesco is a retailer and offers goods to final consumers, Tesco reserves the right to deduct any points from the personal Clubcard account of the Member that has been received for purchases intended for business purposes. Tesco also reserves the right to suspend or terminate membership in the Clubcard Program of a Member in case there are reasonable doubts that purchases made by the Member are intended for business purposes (in terms of volume of purchases) not for personal consumption. Tesco reserves the right to deduct points from personal Clubcard account and to suspend or terminate membership in the Clubcard Program of a Member also if there is a reasonable suspicion of any other fraudulent and unjustified activities aimed at gaining Clubcard points in an unauthorized way or for any other reason Tesco considers as a violation of this terms and conditions or breach of the good moral and ethical behavior as to Tesco’s standard.

Clubcard can only be used at Tesco and at Tesco’s contractual partners. There can be different conditions applied at the contractual partners, for further details please contact the partners.

If you lost your Clubcard, please, contact Customer Engagement Center line where you can apply for a new card and have your points merged with the previous lost one. To apply for the new card, and to merge it with the lost card, the data and the Clubcard number of the previous one are required again.

If you do not know the number of your previous card, our colleague at Customer Engagement Center line can help you after data reconciliation. Two cards can only be connected in this way if the lost card and that the newly activated card is owned by the same person. Tesco reserves the right that if this condition is not met, delete the unauthorized points.

In order to be able to assign the points for the purchase and to use other Clubcard benefits, the Member needs to be correctly registered for the loyalty program and Member needs to use his Clubcard registered in his My Clubcard Account at checkout at the time of payment when shopping in a store or through the Tesco Online Shopping service. Registration can be done via the Tesco website, the Clubcard application or Customer Engagement Center line.

Points credited using the Clubcard issued for one My Clubcard Account will be cumulated on respective My Clubcard account. Clubcard points can also be collected under additional terms & that will supplement this Terms & Conditions, as issued and amended from time to time.

If the Clubcard is not properly and completely registered in the My Clubcard Account, it will not be possible to collect points on this Clubcard. Tesco reserves the right to cancel unregistered and anonymous Clubcards and at the same time not to provide Clubcard points.

The minimum purchase amount for which points are assigned is 1 EUR. For every 1 EUR spent, 1 point will be assigned to the account and when buying fuel at any of the Tesco gas stations, 1 point will be assigned for every 1 liter of fuel. The value of 1 point is 1 cent. Tesco reserves the right to determine the maximum purchase amount for which points will be assigned.

Tesco reserves the right to change these conversion rates at any time, and each change will be effective on the date of its publication on the webpage: https://tesco.sk/clubcard/ and https://tesco.sk/podmienky-pouzivania/ENG.

Points are recorded on the Member's personal account and the total number of points collected by the Member is displayed on the receipt for the purchase made, it is also available in the personal online account of the member v Tesco Clubcard application or My Clubcard account. Points are not transferable to another Member.

In the event that points are not assigned to the Account after submitting the Clubcard at the checkout, the Member is entitled to file a claim in the same Tesco store at the customer service desk, presenting the receipt or other document proving the purchase within 1 calendar day after the purchase. Later complaints will be disregarded. In the event that the customer fails to submit the Clubcard, the points cannot be credited later and the complaint is disregarded. 

In case of returning an already purchased product within the "Inappropriate purchases" service, the points will be earned for purchase of this product automatically deducted.

The collection point does not apply to catering and gift certificates for the purchase of packings; tobacco products and electronic cigarettes; initial infant formula; newspapers and magazines; an advance payment for returnable bottles and containers, shopping bags. These products are also excluded from the use of coupons and discount voucher.  Based on decision by Tesco, there can be other products for which points cannot be collected in the future. Payments to Financial Services products and services (including bill payments, mobile phone top up, international money transfer, banking, insurance and travel products) are also not covered by points counting unless defined otherwise for specific products and services or promotions connected with those.

For a current list of products and services that are not eligible for points, visit: www.clubcard.sk.

Points collected on the account do not have monetary value until they are not converted to vouchers either in the Clubcard application by the Member or by Tesco at the end of the collection period.

Accumulated points are converted into rewards. Rewards in the form of Clubcard vouchers will be sent to all Members who have collected the minimum required number of points in the relevant period, unless the Member has already transferred them to coupons in the Clubcard mobile application.

The minimum number of collected points required to obtain Clubcard vouchers and the date of the next billing are available at www.clubcard.sk and on the Customer Engagement Center line, in the Clubcard application or in My Clubcard account. The total value of the Clubcard discount voucher depends on the number of collected points rounded to multiples of fifty.

The number of points that exceeds a multiple of fifty is automatically transferred to the next period, as well as the points of those Members who did not collect the minimum number of points for obtaining a Clubcard discount voucher for the given period. The value shown on Clubcard vouchers cannot be redeemed in cash. Unspent value of Clubcard vouchers will not be refunded but can be carried over to the next period.

Clubcard vouchers cannot be exchanged for cash. Rights to rewards linked to purchased goods, as well as Clubcard vouchers, are nontransferable. If Clubcard vouchers are showing signs of alteration and/or damage, Tesco reserves the right to reject them.

Customers can also receive additional Clubcard coupons that  can be redeemed in the same way as other Clubcard coupons. Tesco reserves the right to independently decide on the number of additional coupons  addressed to customers during the calendar year.

In addition, Members can receive additional coupons for a discount immediately after payment for the purchase printed out after the receipt. These additional coupons cannot be used in Tesco online purchases and at Tesco petrol stations. Tesco reserves the right to provide additional ways of spending or redeeming points for Members.

Only the Member is duly authorized to be the recipient of the rewards and he/she can use them only in good faith. If the Member redeems, attempts to redeem, or encourages the redemption of rewards to obtain discounts to which he/she or a third party are not entitled he/she might be committing a unlawful conduct. If Tesco suspects that any rewards or points are being used unlawfully or against its original purpose, Tesco may reject or cancel any rewards and/or points concerned, and the Member will have no right to claim against Tesco in respect of any rejection or cancellation made by Tesco as a result of the aforementioned misuses. Tesco reserves the right to take any further action it deems appropriate in such instances. Rewards distributed or circulated without the written approval of Tesco in any manner, especially on an Internet website or social media platform, are not valid for use and may be rejected or cancelled immediately.

Members should register their Clubcards on My Clubcard Account and obtain access to additional services and functionalities within My Clubcard Account, such as tracking points, the electronic update of their personal data, view transactions made using the Clubcard from the current one and from the previous two Clubcard billing periods, electronic access to active rewards with the possibility of printing them, the ability to change the preferences of contact and give additional marketing approvals. E-mail is required for registration to the My Clubcard Account.

After registration, Members get individual access to My Clubcard Account by logging into it providing an email address and a password.

Tesco may limit or block the functionality of My Clubcard Account for a definite or indefinite period in case that the Member violates the conditions of use of My Clubcard Account or if there is a reasonable suspicion of access to My Clubcard Account by unauthorized persons. In order to remove access to My Clubcard Account, please contact the Customer Engagement Center line or Tesco Contact Office.

Members are able to download the Clubcard Mobile Application free of charge using mobile devices equipped with the Android 5.0 operating system and newer, iOS 11.0 and newer. The Clubcard Mobile Application is available for download in official Google Play (Android) and App Store (iOS) stores for free. Clubcard Mobile Application uses data transfer and therefore using it by the Member may result in charging the fee in accordance with the price list applicable to the operator. Clubcard Mobile Application enables access to the services and functionalities of My Clubcard Account, scanning the Clubcard and using it in electronic form, as well as using the rewards in electronic form.

Any claims relating to the crediting of points to the Clubcard must be made at the time of the purchase to which the crediting of points relates at the customer servis desk. Later complaints regarding the crediting of points will not be taken into account. If the Member does not receive the vouchers to which he is entitled after the end of the relevant Clubcard period, and at the same time does not raise his complaint on the toll free Customer Engagement Center line or via email: tesco_sk@tesco.com within one month from the expected date of receipt of the bill indicated on the receipt, his right to receive them shall cease. Points for undelivered Clubcard vouchers can be transferred to the next period based on a successful customer complaint. Tesco is not responsible for the delivery of any parcels to Clubcard Members by the courier. All possible complaints, objections or disputes in connection with the Clubcard program are decided by Tesco with final effect. With objections, complaints and claims regarding the crediting of points for purchases of goods and services from contractual partners, the Clubcard Member is obliged to contact this partner directly. Tesco is not responsible for the obligations of the partner and any liability of Tesco in connection with the services of the contractual partner is excluded.

In cases where the Member withdraws from the contract in respect of goods for which Clubcard points have been awarded, Tesco may deduct points from the Member's account equal to the value of the returned goods in accordance with the converted value according to which they were calculated.

Related provisions can be found in the corresponding section of Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.sk/ochrana-sukromia/.

Membership can be terminated at any time by the Member by calling the toll-free Customer Engagement Center line, by filling out the contact form at tesco.sk, or by deleting Clubcard account in Clubcard application. Membership expires at the expiration of 30 days from the time of receipt of Tesco's termination request.

The membership is also cease to exist upon Member’s death or by the date, the Member is legally declared dead. The membership and the rewards associated with this membership are not legally enforceable and can not be the subject of inheritance proceedings.

Tesco shall be entitled to terminate the Membership and delete accumulated points from the account with immediate effect if:

• the Member has not used his Card for 24 months;
• at any time in case of serious reason, in particular, the Member fails to comply with these Terms and Conditions or any other violation of the Clubcard Program; if the Member has committed an act contrary to the law or good morals
• as a result of which Tesco or its employees or any third party suffered or could suffered damage, or other material and/or non-material damage. The assessment of such a serious reason belongs exclusively to Tesco.
  
  

The moment of cancellation or termination of membership for any reason will invalidate any points you have so far accumulated, but not spent, and Customer cannot for that reason claim any refund or damages from Tesco.

Tesco is entitled to change these Terms and Conditions at any time, the rights obtained under previous versions of these General terms and conditions will be fully respected.  The new Terms and Conditions are valid on the day of its publication on the webpage https://tesco.sk/clubcard/ and https://tesco.sk/podmienky-pouzivania/ENG. 

Tesco reserves the right to terminate the Clubcard Program at any time. Once the new Term and Conditions become effective, it is considered that the member agrees with the change of terms when the card is used during a payment transaction.

Tesco reserves the right to terminate the Clubcard program at any time.

If these General Terms and Conditions are available in another language than the Slovak language, the Slovak version always takes precedence over any other language version.

In all matters not covered by these Terms and Conditions, the provisions of Slovak Republic law shall apply.

Any disputes arising from participation in the Clubcard Program will be settled amicably, in the absence of a satisfactory agreement, disputes will be subject to resolution by a court competent in accordance with the applicable provisions.

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure outside of the classic court process when resolving disputes between consumers and entrepreneurs. In the event of dissatisfaction, the Member may, with his initiative, turn to the subject of out-of-court dispute resolution, which in this case is the Slovak Trade Inspection as the competent state supervisory body. The Slovak Trade Inspection has at its disposal the necessary information about the alternative procedure by which the Member can resolve the dispute. More information on out-of-court settlement of consumer disputes can be found at the website of the Slovak Trade Inspection: www.soi.sk.

If there will be any changes in the personal data provided in the registration form, customer must report it to Customer Engagement Center line or to Contact Office. Tesco does not have any responsibility for any issues coming from the absence of reporting. Customers have the responsibility to keep Cards, and rewards safe. Tesco does not have any responsibility for any issues coming from the absence of these safety measures. If a Tesco employee gives any information that is contradictory to these Terms and Conditions, it is not equivalent to the amendment of it.

These Terms and Conditions are valid and effective from 19.06.2023

TESCO STORES SR, a.s.

15.05.2023

These general terms and conditions (hereinafter referred to as “TOC GTC”) set forth a description and the terms of Tesco Online Club membership service of TESCO STORES SR, a.s. with its registered seats at Cesta na Senec 2, 821 04 Bratislava, Slovak Republic, Company Identification Number: 31 321 828, registered by Commercial Register of the Municipial Court Bratislava III, section: Sa, file number: 366 /B (hereinafter referred to as “Tesco”).

Tesco Online Club is an additional membership service to Tesco Online Shopping (Grocery Home Shopping) that provides various benefits to members. The TOC GTC defines the description of Tesco Online Club membership service, the conditions of its use, and regulate the rights and obligations between the ustomer and Tesco within the framework of the service.

Application: the Tesco Online nákupy application.

Website: tesco.sk website.

Customer: the recipient of the Service, a natural person over the age of 18, who accepts the General Terms and Conditions of Tesco Online Shopping. A legal person or a natural person–entrepreneur may not become a Customer.

Confirmation: Confirmation sent via the Interface and via email by Tesco confirming the payment of the Membership Fee.

Shopping: products as a whole selected by the Customer on the Interfaces for delivery.

Interfaces: Website and Application together.

Home delivery: the method of acceptance of the Shopping, in which Tesco delivers the Shopping selected by the Customer to the delivery address provided by the Customer.

Member: Customer with an activated Membership.

Membership: Tesco Online Club membership.

Membership Contract: Membership service agreement concluded by and between the Customer and Tesco after submitting the Request and the payment of the Membership Fee upon receiving the Confirmation. 

Membership Fee: The fee charged by Tesco for the Tesco Online Club Membership. The Membership Fee is divided proportionally into monthly payments that are deducted regularly on a monthly basis for the duration of the Membership Contract.

Membership Plan: A type of the Membership, which has been determined by the duration and/or other characteristic and which includes each automatic renewal of Membership.

Renewal:  Automatic renewal of the Membership Plan on the last day of the current Membership Plan unless the Member does not switch it off . Renewal is set by default while joining TOC. With the Renewal the duration of purchased Membership Plan is prolonged by the same. Time period.

Request: the conduct of the Customer when, after choosing the Membership Plan,  clicking on the button expressing the intention for joining to submit his/her request for  the Membership to Tesco.  

Service: Tesco’s Tesco Online Shopping (Groceries Home Shopping), which provides Customers with the opportunity to purchase products and available via the Interfaces.

TOC service: Tesco Online Club membership service.

Tesco Group: means Tesco's parent company and its subsidiaries, affiliates and joint ventures  including Tesco itself.

Withdrawal Period: the 14 days’ period from the day of activating the Membership or day of Renewal.

The Customer may apply for Membership through the Interface and enjoy the benefits associated with a Membership for the stipulated Membersip Plan. The preconditions of the Membership are that the Customer:

• has a registration and a Tesco Online shopping (Groceries Home Shopping) user account on the Interface,
• has accepted these TOC GTC and and
• pays the Membership Fee.

The benefits of the Membership may be activated in the Tesco Online Shopping (Groceries Home Shopping) user account of a Customer.  All benefits of a Tesco Online Club Membership are solely related to the Member's user account and email address. The benefits of the Membership are available to the Member after logging into the Tesco Online User Account and are specifically due to the Member when using the Service.

The full list of Membership benefits  is presented to Customer before the Membership Contract is concluded and is also available here  https://potravinydomov.itesco.sk/online-club. The Member acknowledges that the list of Membership benefits may change.

The Customer may apply for a Tesco Online Club Membership after logging in to Tesco Online Shopping (Grocery Home Shopping) account on the Interfaces by selecting the appropriate Membership Plan and clicking on the button expressing the intention for joining, submitting the Request. After submitting the Request customer is directed to a secure internet bank card payment interface, on which the Customer can pay the Membership Fee related to the Membership Plan using his / her bank card details. By sending the bank card details the customer expressly states that he or she would like to become a Member. Right after the payment is done Tesco will send the Confirmation. Upon Confirmation of the Request the Tesco Online Club Membership Contract is concluded and Membership will be established, the Membership will be valid. From the moment of conclusion of the Membership Contract, the Tesco Online Club Membership is activated in the Member's Tesco Online user account and the Member becomes entitled to the benefits of the Tesco Online Club Membership.

The Membership will be activated before the expiry of the 14-day period for withdrawing from the Membership Contract. The right to withdraw from the contract within 14 days remains, whereby Tesco will refund the full Membership Fee paid to the Member if the Membership Contract is withdrawn.

Upon joining Tesco Online Club, the Renewal is activated, and Membership Contract will be renewed for the same period as purchased Membership Plan. Member can switch the Renewal off in his/her Tesco Online Club account till the day before the last day of his/her current Membership Plan. In such case the Membership Plan expires at the end of the stipulated period.

The Customer agrees to use the means of distance communication when concluding the Membership Contract. Expenses used for distant communication in order to submit a Request does not vary from the basic rate, i.e. the price charged by the Customer's operator for data connection. Tesco does not charge any fee for such data connection.

The Membership Plans and Fees  are available here and via the Application.

The Membership Fee depends on the selected Membership Plan.

The Membership Fee is final, in EUR and includes VAT.

After payment of the Membership Fee, Tesco will send the Member a receipt or invoice in accordance with the applicable legal provisions to the e-mail address associated with his / her user account.

Tesco Online Club Membership can be paid online via Visa and Master Card payment cards. No other payment method is possible.

The Membership Fee will be deducted on or after the day the Member concludes the Membership Contract and every month until the end of the Membership Contract. The debited amount and frequency depend on the chosen Membership Plan. Tesco will try and ensure the Member’s  Membership Fee is deducted on the same day of each month.

The Membership Fee will also be debited automatically each time the Membership Plan is renewed until the Member exercises his/her right to cancel Renewal according to Section X. of these GTC.

The Members’s Membership will be Suspended if Tesco is unable to process the payment of the Membership Fee. This can happen for example if a Member’s payment card has expired or there is not enough cover on it. This Membership Suspension will continue until Tesco receives the Members’ Membership Fee. If the Member does not update his/her payment card data within  41 days after the original termination date of the Membership Plan, the Membership will be cancelled. If the payment card details are updated within 41 days after the original termination date of the Membership Plan, the Membership will continue and will be extended for the period corresponding to the period of suspension. During the Membership Suspension, the Membership Fee is also suspended, and the Member cannot use the Benefits of Tesco Online Club. Although, once the payment card details are updated and the Member is able to continue using the TOC service, he/she is obliged to pay the Membership Fee until the end of the Membership contract.

Pursuant to the applicable legislation, the Member is entitled to withdraw from the Tesco Online Club Membership Contract within 14 days of the conclusion of the Membership Contract or within 14 days from the automatic renewal of the Membership Plan without giving reasons and the Member iis obliged to inform Tesco of this fact. Upon such withdrawal, the Member will not be entitled to any benefit of the Membership, given that in such cases the Membership ceases to exist upon notifying Tesco.

To exercise the right of withdrawal, the Member needs to inform Tesco of his/her decision to withdraw with an unequivocal statement made by any means of contact listed in Section XVI. For this purpose, the Member may use the sample form of contract withdrawal here or can submit withdrawal request electronically here. The deadline for contract withdrawal is maintained if the Member sends a notice regarding the exercise of the withdrawal right before the expiry of the Withdrawal Period. Upon receipt of the withdrawal, i.e. after completing the form, the paid Membership Fee for the affected Membership Plan shall be credited to the Member within 14 days after the date on which Tesco received notification of withdrawal from the Member.

The Membership Contract is concluded between Tesco and the Member for a fixed period of time, namely for the Membership Plan selected during the activation of the Membership by Customer. The Membership Contract is automatically and repeatedly renewed at the end of each Membership Plan unless and until the Member turns off the Renewal or provides Tesco with notice to terminate the Membership.

If the Member turns off the Renewal, the Membership Contract will end at the end of the selected Membership Plan.

Please see  Section X. of these GTC  below for further information.

By signing up for Membership, the Member authorizes Tesco to take the Membership Fee each month and when Membership automatically renews. This will be done using the payment details from the payment card that the Member has provided to Tesco upon signing up for Membership. To Members who have cancelled the automatic renewal of the Membership Tesco will send reminders about the fact of being close to the end of the period of the Membership. If the Member requires to remain a Member of the Tesco Online Club Membership after the end of the prepaid period, she/he must activate the Membership again by purchasing a new Membership Plan.

The Membership contract expires at the end of the last day of its duration if not Renewed. This means at the end of the last day of the Membership Plan, if the Membership Plan has not been renewed. 

If the Customer’s Tesco Online account is terminated for any reason, such termination will result the termination of the Membership as well. The Member is not entitled neither to full nor to partial refund of the Membership Fee.  This does not apply if the Member cancels the Service within the Withdrawal Period according to point VIII. of these TOC GTC and in the event of cancellation of the Service according to the Article XIV. of these TOC GTC.

Cancellation of the automatic Membership Plan Renewal.

To stop automatic Membership Plan Renewal, the Customer must notify Tesco by visiting the My Membership Plan page or by means of contacts listed in Section XVI. If the automatic Membership Plan renewal is cancelled, the Membership Contract ceases at the end of the current Membership Plan. The Member is therefore not entitled to a refund of the already paid Membership Fee, or part of it, and has access to all the benefits of Membership until Membership is terminated Delivery charges will apply for any order that is to be delivered after the end of your Membership Plan.

Tesco has the right to cancel Tesco Online Club Membership if Tesco has reason to suspect that the Member has violated the TOC GTC or legal provisions, and/or Member misuses the Membership.

The Member may not assign or transfer Tesco Online Club Membership or any rights or obligations arising from it to a third party, even free of charge.

Tesco reserves the right to temporarily suspend the TOC service for technical reasons.

Tesco shall not be liable for any damages or any other consequences incurred by Member as a result of or in connection with the conduct of individual Member, how the Interface is used by Member or other circumstances incurred by Member.

Tesco is not liable for damages caused by force majeure or for failures of the Interface caused mainly by interruptions in the power supply.

Tesco reserves the right to temporarily limit the provision of all benefits associated with the Membership. Such a limitation of the provided benefits may be caused by an extraordinary and unpredictable situation, which may lead to temporary exhaustion of Tesco's capacities (especially a state of emergency caused by the uncontrolled spread of the disease (e.g. COVID-19) or unexpected nationwide and/or local restrictions or other competent authorities).

Tesco is not responsible for the smooth, uninterrupted, error-free, and secure operation of the Interface. Tesco is not liable for advertising or promotion carried out by any third party through the Interface or for errors caused by third-party intervention on the Interface or as a result of its use contrary to its intended purpose.

Furthermore, Tesco is not responsible for the services provided by entities other than Tesco, in particular the payment system operators, or rights and obligations connected to the abovementioned services provided by the third party.

The Member, may make his / her complaint in writing or in person relating to the conclusion of the Membership Contract or to the Membership Service. Tesco immediately investigates the oral complaints and remedies them as necessary. If the Member disagrees with the handling of his /her complaint or the complaint can not be investigated immediately, Tesco will respond in 30 days to any written complaint made in this regard.

The Member may submit complaints, suggestions, and claims concerning the Membership by any means of contact listed in section XVI, or submit a form here: https://tesco.sk/kontakty/.

Tesco notifies the Member of the manner of handling the complaint under in accordance with applicable law.

Out-of-court resolution of consumer disputes is a system that enables an alternative procedure in resolving disputes between consumers and entrepreneurs, outside traditional judicial proceedings. In the event of dissatisfaction, the customer may file a complaint with an out-of-court dispute resolution body, which in this case is the Slovak Trade Inspection Authority, as the competent authority of state supervision. The Slovak Trade Inspection Authority has the necessary information about an alternative procedure that can be used by the consumer to resolve the dispute. For more information about the out-of-court resolution of consumer disputes, please visit the Slovak Trade Inspection Authority’s website at www.soi.sk. The supervisory body of Tesco in the provision of services is the Slovak Trade Inspection Authority.

Tesco is entitled to change or supplement these TOC Terms and Conditions and Fees to a reasonable extent at any time, of which Members will be informed in advance via an e-mail message or in another suitable way so that they can easily acquaint themselves with the current version. If the Member does not agree with the change of the General Terms and Conditions or Fees of the Service, they are entitled to terminate the Membership Contract with a notice period of 1 month, which begins on the day following the day on which the notice was delivered to Tesco and Tesco will provide a partial refund to Member.

These Terms and Conditions and the relationships arising from them are governed by the law of the Slovak Republic.

The rights and obligations not regulated by this Chapter of Terms and Conditions are subject to the general terms and conditions of the Tesco Online Shopping (Grocery Home Shopping), which shall apply with the necessary modifications and the relevant provisions of legal regulations in force and effect in the territory of the Slovak Republic.All disputes arising from this Membership, if the parties fail to reach an amicable settlement, will be resolved by the competent courts of the Slovak Republic.

The Membership Contract is concluded in the Slovak language and these Terms and Conditions are essential part of it. Informative English translation is available for Customers.

If there is a difference between the Slovak and English versions of the TOC GTC or the contents of the Interfaces, the Slovak content shall prevail. Membership Contract is not archived by Tesco and is not accessible to the Member.

If a court of competent jurisdiction sets out the invalidity of certain provisions of the GTC, the invalidity of that provision shall not affect the other provisions of the Terms and Conditions, which will continue to remain in full force and effect.

If, in the event of single or repeated breaches of the Terms and Conditions, Tesco does not exercise its rights in relation to the breach of contract, it shall in no way be considered a waiver.

Tesco reserves its rights to terminate the Tesco Online Club without given reason. If Tesco completely terminates Tesco Online Club, the Member is entitled to a refund of an aliquot part of the paid Membership Fee, taking into account the number of months of provided Membership.

• Customer Care contacts: https://tesco.sk/kontakty/.
• Customer Services phone number: 800 222 333 (can be called free of charge from 8:00 to 23:00 Monday to Friday, Sunday 08:00 – 18:00)
• Customer Services mailing address: potravinydomov@itesco.sk

These TOC Terms and Conditions shall enter into force on 01.08.2023.