(hereinafter as the “Terms and Conditions”)
Version valid and effective from 19th of June 2023
- General Provisions
- Membership in the Clubcard Program
- Using the Clubcard
- Points collecting
- Rewards
- My Clubcard Account
- Clubcard Mobile Application
- Complaints
- Personal Data Protection
- Termination of membership of the Loyalty Program
- Miscellaneous
1. General Provisions
The Tesco Clubcard Loyalty Program is owned and operated by TESCO STORES SR, a. s., with its registered seat at Cesta na Senec 2, 821 04 Bratislava, Slovak Republic, ID number: 31321828, registered within Comercial Registr held by District court Bratislava I, section: Sa, insert: 366/B (hereinafter as “Tesco”). Tesco Clubcard Loyalty Program is dedicated to customers of Tesco stores and users of Tesco Online Shopping Service, and it enables them to collect points on personal account for shopping at Tesco stores in Slovak Republic or via Tesco Online Shopping service. (hereinafter as “Clubcard Program” or “Program”). In return for the point collected, Tesco from time to time may give the customers various rewards and also may provide additional benefits to Members. More information about the Clubcard Program is available at Clubcard Program website https://tesco.sk/clubcard/ and at customer service desk in each store, at toll free Customer Engagement Center line 0800 222 333, or email address: tesco_sk@tesco.com.
2. Membership in the Clubcard Program
All natural persons over the age of 18 with a delivery address in the Slovak Republic can participate in the Program who agree to these general terms and conditions of the Program(hereinafter referred to as the "Member"). Legal entities and entrepreneurs cannot participate. Only one Clubcard account can be used, multiple memberships are not possible. By registering to the Clubcard Program the customer agrees to the terms and conditions of the membership and declares that he/she has acknowledged with its content.
3. Using the Clubcard
After registration, the Member may receive a physical card (hereinafter as the “Clubcard”) upon his/her choice. In the case of submitting an application online, via the app, etc., the Clubcard will be provided to the Member via in electronic form, the form will be accessable via Clubcard mobile application. Each Clubcard, physical or digital, has its individual Clubcard number that is assigned to the Member. The usage of Clubcard is considered to be the acceptance of the terms and conditions. The Clubcard is owned by Tesco and it is dedicated for collecting points for purchases. It can be used by the Member only and cannot be traded for financial gain. The Clubcard can only be used for end-user purchases. When VAT invoice is issued, it cannot be validated in that transaction. Given that Tesco is a retailer and offers goods to final consumers, Tesco reserves the right to deduct any points from the personal Clubcard account of the Member that has been received for purchases intended for business purposes. Tesco also reserves the right to suspend or terminate membership in the Clubcard Program of a Member in case there are reasonable doubts that purchases made by the Member are intended for business purposes (in terms of volume of purchases) not for personal consumption. Tesco reserves the right to deduct points from personal Clubcard account and to suspend or terminate membership in the Clubcard Program of a Member also if there is a reasonable suspicion of any other fraudulent and unjustified activities aimed at gaining Clubcard points in an unauthorized way or for any other reason Tesco considers as a violation of this terms and conditions or breach of the good moral and ethical behavior as to Tesco’s standard.
Clubcard can only be used at Tesco and at Tesco’s contractual partners. There can be different conditions applied at the contractual partners, for further details please contact the partners.
If you lost your Clubcard, please, contact Customer Engagement Center line where you can apply for a new card and have your points merged with the previous lost one. To apply for the new card, and to merge it with the lost card, the data and the Clubcard number of the previous one are required again.
If you do not know the number of your previous card, our colleague at Customer Engagement Center line can help you after data reconciliation. Two cards can only be connected in this way if the lost card and that the newly activated card is owned by the same person. Tesco reserves the right that if this condition is not met, delete the unauthorized points.
4. Points collecting
In order to be able to assign the points for the purchase and to use other Clubcard benefits, the Member needs to be correctly registered for the loyalty program and Member needs to use his Clubcard registered in his My Clubcard Account at checkout at the time of payment when shopping in a store or through the Tesco Online Shopping service. Registration can be done via the Tesco website, the Clubcard application or Customer Engagement Center line.
Points credited using the Clubcard issued for one My Clubcard Account will be cumulated on respective My Clubcard account. Clubcard points can also be collected under additional terms & that will supplement this Terms & Conditions, as issued and amended from time to time.
If the Clubcard is not properly and completely registered in the My Clubcard Account, it will not be possible to collect points on this Clubcard. Tesco reserves the right to cancel unregistered and anonymous Clubcards and at the same time not to provide Clubcard points.
The minimum purchase amount for which points are assigned is 1 EUR. For every 1 EUR spent, 1 point will be assigned to the account and when buying fuel at any of the Tesco gas stations, 1 point will be assigned for every 1 liter of fuel. The value of 1 point is 1 cent. Tesco reserves the right to determine the maximum purchase amount for which points will be assigned.
Tesco reserves the right to change these conversion rates at any time, and each change will be effective on the date of its publication on the webpage: https://tesco.sk/clubcard/ and https://tesco.sk/podmienky-pouzivania/ENG.
Points are recorded on the Member's personal account and the total number of points collected by the Member is displayed on the receipt for the purchase made, it is also available in the personal online account of the member v Tesco Clubcard application or My Clubcard account. Points are not transferable to another Member.
In the event that points are not assigned to the Account after submitting the Clubcard at the checkout, the Member is entitled to file a claim in the same Tesco store at the customer service desk, presenting the receipt or other document proving the purchase within 1 calendar day after the purchase. Later complaints will be disregarded. In the event that the customer fails to submit the Clubcard, the points cannot be credited later and the complaint is disregarded.
In case of returning an already purchased product within the "Inappropriate purchases" service, the points will be earned for purchase of this product automatically deducted.
The collection point does not apply to catering and gift certificates for the purchase of packings; tobacco products and electronic cigarettes; initial infant formula; newspapers and magazines; an advance payment for returnable bottles and containers, shopping bags. These products are also excluded from the use of coupons and discount voucher. Based on decision by Tesco, there can be other products for which points cannot be collected in the future. Payments to Financial Services products and services (including bill payments, mobile phone top up, international money transfer, banking, insurance and travel products) are also not covered by points counting unless defined otherwise for specific products and services or promotions connected with those.
For a current list of products and services that are not eligible for points, visit: www.clubcard.sk.
Points collected on the account do not have monetary value until they are not converted to vouchers either in the Clubcard application by the Member or by Tesco at the end of the collection period.
5. Rewards
Accumulated points are converted into rewards. Rewards in the form of Clubcard vouchers will be sent to all Members who have collected the minimum required number of points in the relevant period, unless the Member has already transferred them to coupons in the Clubcard mobile application.
The minimum number of collected points required to obtain Clubcard vouchers and the date of the next billing are available at www.clubcard.sk and on the Customer Engagement Center line, in the Clubcard application or in My Clubcard account. The total value of the Clubcard discount voucher depends on the number of collected points rounded to multiples of fifty.
The number of points that exceeds a multiple of fifty is automatically transferred to the next period, as well as the points of those Members who did not collect the minimum number of points for obtaining a Clubcard discount voucher for the given period. The value shown on Clubcard vouchers cannot be redeemed in cash. Unspent value of Clubcard vouchers will not be refunded but can be carried over to the next period.
Clubcard vouchers cannot be exchanged for cash. Rights to rewards linked to purchased goods, as well as Clubcard vouchers, are nontransferable. If Clubcard vouchers are showing signs of alteration and/or damage, Tesco reserves the right to reject them.
Customers can also receive additional Clubcard coupons that can be redeemed in the same way as other Clubcard coupons. Tesco reserves the right to independently decide on the number of additional coupons addressed to customers during the calendar year.
In addition, Members can receive additional coupons for a discount immediately after payment for the purchase printed out after the receipt. These additional coupons cannot be used in Tesco online purchases and at Tesco petrol stations. Tesco reserves the right to provide additional ways of spending or redeeming points for Members.
Only the Member is duly authorized to be the recipient of the rewards and he/she can use them only in good faith. If the Member redeems, attempts to redeem, or encourages the redemption of rewards to obtain discounts to which he/she or a third party are not entitled he/she might be committing a unlawful conduct. If Tesco suspects that any rewards or points are being used unlawfully or against its original purpose, Tesco may reject or cancel any rewards and/or points concerned, and the Member will have no right to claim against Tesco in respect of any rejection or cancellation made by Tesco as a result of the aforementioned misuses. Tesco reserves the right to take any further action it deems appropriate in such instances. Rewards distributed or circulated without the written approval of Tesco in any manner, especially on an Internet website or social media platform, are not valid for use and may be rejected or cancelled immediately.
6. My Clubcard Account
Members should register their Clubcards on My Clubcard Account and obtain access to additional services and functionalities within My Clubcard Account, such as tracking points, the electronic update of their personal data, view transactions made using the Clubcard from the current one and from the previous two Clubcard billing periods, electronic access to active rewards with the possibility of printing them, the ability to change the preferences of contact and give additional marketing approvals. E-mail is required for registration to the My Clubcard Account.
After registration, Members get individual access to My Clubcard Account by logging into it providing an email address and a password.
Tesco may limit or block the functionality of My Clubcard Account for a definite or indefinite period in case that the Member violates the conditions of use of My Clubcard Account or if there is a reasonable suspicion of access to My Clubcard Account by unauthorized persons. In order to remove access to My Clubcard Account, please contact the Customer Engagement Center line or Tesco Contact Office.
7. Clubcard Mobile Application
Members are able to download the Clubcard Mobile Application free of charge using mobile devices equipped with the Android 5.0 operating system and newer, iOS 11.0 and newer. The Clubcard Mobile Application is available for download in official Google Play (Android) and App Store (iOS) stores for free. Clubcard Mobile Application uses data transfer and therefore using it by the Member may result in charging the fee in accordance with the price list applicable to the operator. Clubcard Mobile Application enables access to the services and functionalities of My Clubcard Account, scanning the Clubcard and using it in electronic form, as well as using the rewards in electronic form.
8. Complaints
Any claims relating to the crediting of points to the Clubcard must be made at the time of the purchase to which the crediting of points relates at the customer servis desk. Later complaints regarding the crediting of points will not be taken into account. If the Member does not receive the vouchers to which he is entitled after the end of the relevant Clubcard period, and at the same time does not raise his complaint on the toll free Customer Engagement Center line or via email: tesco_sk@tesco.com within one month from the expected date of receipt of the bill indicated on the receipt, his right to receive them shall cease. Points for undelivered Clubcard vouchers can be transferred to the next period based on a successful customer complaint. Tesco is not responsible for the delivery of any parcels to Clubcard Members by the courier. All possible complaints, objections or disputes in connection with the Clubcard program are decided by Tesco with final effect. With objections, complaints and claims regarding the crediting of points for purchases of goods and services from contractual partners, the Clubcard Member is obliged to contact this partner directly. Tesco is not responsible for the obligations of the partner and any liability of Tesco in connection with the services of the contractual partner is excluded.
In cases where the Member withdraws from the contract in respect of goods for which Clubcard points have been awarded, Tesco may deduct points from the Member's account equal to the value of the returned goods in accordance with the converted value according to which they were calculated.
9. Personal Data Protection
Related provisions can be found in the corresponding section of Tesco Privacy and Cookie Policy which is accessible through Tesco webpage at: https://tesco.sk/ochrana-sukromia/.
10. Termination of membership of the Loyalty Program
Membership can be terminated at any time by the Member by calling the toll-free Customer Engagement Center line, by filling out the contact form at tesco.sk, or by deleting Clubcard account in Clubcard application. Membership expires at the expiration of 30 days from the time of receipt of Tesco's termination request.
The membership is also cease to exist upon Member’s death or by the date, the Member is legally declared dead. The membership and the rewards associated with this membership are not legally enforceable and can not be the subject of inheritance proceedings.
Tesco shall be entitled to terminate the Membership and delete accumulated points from the account with immediate effect if:
- the Member has not used his Card for 24 months;
- at any time in case of serious reason, in particular, the Member fails to comply with these Terms and Conditions or any other violation of the Clubcard Program; if the Member has committed an act contrary to the law or good morals
- as a result of which Tesco or its employees or any third party suffered or could suffered damage, or other material and/or non-material damage. The assessment of such a serious reason belongs exclusively to Tesco.
The moment of cancellation or termination of membership for any reason will invalidate any points you have so far accumulated, but not spent, and Customer cannot for that reason claim any refund or damages from Tesco.
11. Miscellaneous
Tesco is entitled to change these Terms and Conditions at any time, the rights obtained under previous versions of these General terms and conditions will be fully respected. The new Terms and Conditions are valid on the day of its publication on the webpage https://tesco.sk/clubcard/ and https://tesco.sk/podmienky-pouzivania/ENG.
Tesco reserves the right to terminate the Clubcard Program at any time. Once the new Term and Conditions become effective, it is considered that the member agrees with the change of terms when the card is used during a payment transaction.
Tesco reserves the right to terminate the Clubcard program at any time.
If these General Terms and Conditions are available in another language than the Slovak language, the Slovak version always takes precedence over any other language version.
In all matters not covered by these Terms and Conditions, the provisions of Slovak Republic law shall apply.
Any disputes arising from participation in the Clubcard Program will be settled amicably, in the absence of a satisfactory agreement, disputes will be subject to resolution by a court competent in accordance with the applicable provisions.
Out-of-court resolution of consumer disputes is a system that enables an alternative procedure outside of the classic court process when resolving disputes between consumers and entrepreneurs. In the event of dissatisfaction, the Member may, with his initiative, turn to the subject of out-of-court dispute resolution, which in this case is the Slovak Trade Inspection as the competent state supervisory body. The Slovak Trade Inspection has at its disposal the necessary information about the alternative procedure by which the Member can resolve the dispute. More information on out-of-court settlement of consumer disputes can be found at the website of the Slovak Trade Inspection: www.soi.sk.
If there will be any changes in the personal data provided in the registration form, customer must report it to Customer Engagement Center line or to Contact Office. Tesco does not have any responsibility for any issues coming from the absence of reporting. Customers have the responsibility to keep Cards, and rewards safe. Tesco does not have any responsibility for any issues coming from the absence of these safety measures. If a Tesco employee gives any information that is contradictory to these Terms and Conditions, it is not equivalent to the amendment of it.
These Terms and Conditions are valid and effective from 19.06.2023
TESCO STORES SR, a.s.
15.05.2023