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    What is Tesco Zásielka?

     

    Tesco Zásielka is a box with a selection of basic non-perishable food and hygiene needs, which we deliver to households located outside the Tesco Online shopping delivery area throughout Slovakia. The contents of the box are fixed and you can order it at most once a day. Thanks to this we can deliver the most important things to as many people as possible and help those who have limited shopping possibilities.

    What you need to know

     

    Our goal is to provide everything
    non-perishable you need
    to get
    through this difficult situation.
    We want to protect you as much as
    possible with delivering essentials
    right to your doorstep without need
    to go outside to store.
    We deliver everywhere outside of
    Tesco Online shopping reach.
    We are ready to service as many
    customers as possible thanks to
    pre-prepared contents and 1 box
    per order.

    What is inside the box?

     

    Find out the contents of Tesco Zásielka. Note that you cannot change the contents of the box and the brands of the products will be chosen according to the current stock. The price of the box includes delivery all over SK outside of delivery area of Tesco Online shopping.

     

    illustration image

    List of items

    flour sugar
    pate tissues
    tea pasta sauce
    pudding coffee
    sweets cocoa
    legumes vegetable mix
    salt instant soups
    oil canned vegetables
    bread toilet paper
    tomato sauce canned tuna
    milk instant potato puree
    seasoning pasta

    How does it work?

    ddl_text_editor_imageRegister
    at
    tesco.sk/groceries
    ddl_text_editor_image ddl_text_editor_imageSelect the 34,90 €
    Tesco essential
    grocery box (1 per day limit)
    ddl_text_editor_image ddl_text_editor_imagePay online from
    the safety
    of your home
    ddl_text_editor_image ddl_text_editor_imageWe will deliver your Tesco Zásielka via external courier within few days

    Find out if Tesco in a box service is available to you

    Please enter your ZIP code to find out if this service is available for your delivery address.

    Format error

    Or check delivery areas on map

    Stay at home and order a box full of essentials.

    Courier will deliver it right to your door in a few working days.

    Shop now

    FAQ

    Quick help

    What is Tesco Zásielka?

    Tesco Zásielka is a pre-packed box full of carefully selected groceries and other essential products delivered right to your doorstep without the need to go outside to the store. The contents of the box cannot be changed, but it should contain all the essentials needed in the current situation.

    What is included in the box?

    Tesco Zásielka includes essential non-perishable food and basic hygiene products. Please note that you cannot change the contents of the box. A full list of products which can be part of the box can be found on this link. The brands of the products will be chosen according to the current stock.

    Where do we deliver Tesco Zásielka?

    We are ready to serve as many customers as possible, and we deliver everywhere outside of Tesco Online shopping catchment. To reach as many customers as possible, we implemented an order limit of one box per customer per day.

    What is included in the price of the box?

    The price of the box is final, and it will not be changed. No additional fees will be added to the price of the box.

    Registration and My Account

    How do I know whether Tesco Zásielka will deliver to my address?

    To check whether we deliver to you, go to our Check My Area page and enter your postcode.

    Do I need to have a Clubcard to register?

    No, you don´t need a Clubcard to shop via Tesco Zásielka. However, if you do have a Clubcard, you can enter the number when you register to receive Clubcard points on your shopping, just like in store.

    What personal details will I need to enter to register for Tesco Zásielka?

    To register you will need to enter your:

    • Email address
    • Address where you want your shopping to be delivered
    • Address nickname (this is for your reference, e.g. “home” or “work”)
    • Phone number
    • Full name
    • A password
    • Clubcard number (this is optional – you can enter this information if you want to receive Clubcard points for your shopping)

    How old do I have to be to register for Tesco Zásielka?

    The Service may be used solely by a natural person older than 18 years of age who agrees with the Business and Product Terms and Conditions, gives consent with its personal data processing and registers at https://potravinydomov.itesco.sk/groceries/en-GB/.

    How long should my password be?

    Your password should be between 8 and 15 characters in length and can contain a mixture of letters and numbers.

    Do I have to give payment card details to register?

    No, you don’t have to give any payment details when you register. If you choose to pay online for a shop, we’ll ask you for your card details just before you confirm your order (they will be encrypted and stored securely).

    Will I be able to update my personal details later? How can I update them?

    You can update your address and phone number using the “My Account” section of the website. To update any other details please call Customer Services.

    Is it important to keep my phone number up to date?

    Yes, it is very important to make sure the phone number registered with your account is up to date. If our Customer Service or courier need to contact you about your delivery (for example if they have been slightly delayed), they will call you on the number in your “My Account” details.

    How to shop

    How do I shop using the Zásielka?

    You can browse our offer by clicking on the list of categories e.g. Tesco Zásielka. You can then filter down to a smaller category using the filters at the top of the page. Currently we offer one type of box containing the basic everyday essentials. Our offer is subject to change.

    How do I add products to my basket?

    You can add products during your shopping time, using the “add” button.

    Add by quantity – press add to put one in your basket.

    To reach as many customers as possible, we implemented an order limit of one box per customer per day.

    How can I make my shopping quicker?

    Using Favourites is the fastest way to shop. Every time you buy a product online this is saved in your Favourites and will be there for the next time you shop, so you can find the things you regularly buy quickly and easily. You just must sign into your account, and go to the Favourites tab.

    What are my Favourites?

    Favourites is a handy tool which remembers all the items you have bought in any previous online shops. They will be there in the Favourites tab, so you can find the things you want to buy again quickly and easily the next time.

    Where can I see my Favourites?

    Once you´ve signed in, you will be able to see all your Favourites by going to the Favourites tab at the top of the screen.

    Why are there no products in my Favourites list?

    Your Favourites list will only contain products once you have completed your first online order with us.

    Is it possible to remove items from my Favourites list?

    Unfortunately, this is not possible at present, but we’re working on our systems to enable you to do this in the future.

    How do I amend the products in my shopping basket?

    Adjusting the items is easy using your shopping basket. Click the ‘View full basket’ button on the right of the screen at the bottom of your screen. This will display all the items you have in your basket and the quantity.

    Find the product you want to adjust and click the increase or decrease buttons to change the amount in your basket.
    You can also update the quantity or delete a product from your trolley directly in the shopping basket to the right of the screen throughout your shopping trip.

    Is it safe to shop online?

    Yes, it is very safe to shop with Tesco in a Box. All your details, including any payment card details, are kept confidential and are held in full compliance with Law on Data Protection.

    How is my shopping picked and packed?

    All the employees involved in your shopping do their best to ensure you get the highest quality service. Our expertly trained shoppers always pick from the back of the shelves to ensure you get the longest sell by dates. They also carefully select products as if they were shopping for themselves, asking themselves the question "would I buy it?”, as a rule.

    When packing your shopping our team is trained to separate food from non-food products. We place the heavy items at the bottom to avoid any squashing. Just like you would if you were shopping for yourself.

    What can I buy through the Tesco Zásielka?

    What products are available in the Tesco Zásielka?

    The range can change continuously. Currently we offer one type of box containing the basic everyday essentials. Full list of products which can be part of the box can be found here at this link. The brands of the products will be chosen according to the current stock.

    Why can´t I find a product that I usually buy in store?

    We aim to be able to deliver basic everyday essentials to as many people as possible. Therefore, we currently offer one type of box.

    Is there any quantity limit on how much I can buy?

    Currently there is a maximum limit of 1 box per customer. However, Tesco reserves the right to change the order limitation if there are exceptional circumstances.

    Prices for your online shopping

    How we set our Price?

    The price of the box shown on the website during your order creation is the price you will pay at the time of delivery. This price is final and includes the VAT.

    What is included in the price of the box?

    The price of the box is final, and it includes the price of all the individual products included in the box, VAT. No additional fees will be added to the price of the box.

    E-coupons FAQs

    What is an e-coupon?

    An eCoupon is an electronic coupon code, which you can use to save money on your online order.
    E-coupon codes are made up of letters and numbers, i.e. ABC123.

    How do I use an e-coupon?

    • Log in to your Tesco account or register if you are new to Tesco
    • Add the products you want to buy to your Shopping trolley and check out your order
    • On the payment page, there is an eCoupons section. Enter your eCoupon code into the textbox and click on ‘Use Code’ button to add your eCoupon to your order
    • The eCoupon discount is automatically deducted from the total of your shopping before you pay.

    Why is my e-coupon not working?

    Have you entered the eCoupon code correctly? Re-enter the code to check if you have made a typing error
    Are the dates of the eCoupon valid? ECoupons have an expiry date, so please check whether your eCoupons are valid for your order. Your eCoupon must be valid on day of delivery to be applicable.
    Was the eCoupon sent directly to you? Sometimes our eCoupons are restricted and can only be used by the person they are sent to
    Have you used the eCoupon the maximum number of times? Some of our eCoupons can only be used once; others have no restrictions on use.
    Is there a minimum spend? Some of our eCoupon codes can only be used when you spend a minimum amount.
    Have you entered more than one eCoupon? Some eCoupons cannot be used in the same order as other eCoupons.
    Are you trying to add your eCoupon to a different Tesco website? Our eCoupons can only be used on the grocery website of the country, where they are issued.

    Please note, eCoupons are subject to restrictions. See the General Terms & Conditions of Tesco Zásielka for more details.

    Payment and checkout

    How can I pay for my shopping?

    You can pay online for your shopping. Unfortunately, we will not accept payment at door by card or cash.

    What type of payment cards can I use to pay?

    You can use a debit or credit card to pay for your shopping. We accept the following payment card providers:

    • Visa debit
    • Visa electron
    • Visa credit card
    • Master Card
    • Maestro

    Is it safe to pay online?

    Yes, it is very safe to shop online with Tesco Zásielka. All your details, including all payment card details, are stored securely in line with the Law on Data Protection.

    What is a security code?

    We ask for the security number from your payment card to prevent the fraudulent use of your account. This is printed on your card but isn't in the magnetic strip or embossed so only the person who has the card knows the number.

    On most cards the security code is the last three digits of the number printed on the signature strip.

    Can't read your security code?

    If you can't read your security code, please contact your bank.

    Will I get a receipt for my shopping?

    Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and prices relating to your order.

    When will I be charged for my shopping?

    Your card will only be charged after your shopping has been delivered.

    Will I get Clubcard points for my shopping?

    Yes, you will get Clubcard points for your online shopping as same as with shopping at our stores.

    Can I use coupons or Clubcard vouchers for my online shopping?

    Unfortunately, this is not possible at present, but we’re working on our systems, so we can accept them in the future.

    What happens if my payment fails?

    If your card fails, you can provide alternative cards. Alternatively, our customer service team will call you to let you know if there is a problem with your card and request an alternative payment card.

    Do I have to give credit card details?

    During checkout, we will ask you for your card details. They will be encrypted and stored securely.

    Booking a delivery

    When can I get my shopping delivered?

    You will be able to see a delivery estimation during your shopping. In most cases the box is delivered within 3 working days. Exact date and time of delivery will be provided by courier and shared via email and/or SMS.

    How can I change my delivery date?

    After you receive estimated date of delivery from you courier, you can contact him and reschedule it by following the instructions.

    How much is the delivery service charge?

    There is no delivery fee for Tesco Zásielka at this moment.

    Cancelling or changing an order

    How can I cancel my order?

    You can cancel your order yourself up to 11pm on the day prior to order picking and shipment. Just go to the “My Orders” tab and click the “Cancel order” button against the order that you want to cancel. If in an emergency you want to cancel your order after this time, please contact Customer Services and we’ll try our best to help.

    If I cancel an order will my payment card be charged?

    No, if you cancel an order using the My Orders section of the website, you won’t be charged for the order.

    What is the latest time I can cancel my order?

    The latest time you can cancel your order online is 11pm on the day prior to order picking and shipment. After this time, please contact Customer Services and we’ll try our best to help.

    How can I add or remove products from an order before it is delivered?

    You can amend the products on your order at any time up to 11pm on the day when you created the order. Just go to the “My Orders” tab and click the “Amend order” button against the order that you want to update.

    Receiving my shopping delivery

    Can someone else accept the order for me?

    Yes, someone else may accept your order if they are over the age of 18.

    How old do I need to be to receive a delivery?

    You need to be 18 to accept a delivery.

    What if a product I ordered isn´t available?

    If a product you´ve ordered isn´t available in store, it will not be shipped, and you won´t be charged for that product.

    What happens if I miss my delivery?

    If you’ve missed your delivery, contact the courier and rearrange the delivery.

    What if I´m unhappy with the quality of the products in my shopping?

    You can return the products by sending them back to Tesco using below address: Tesco Zásielka, Hypermarket Tesco Žilina, Košická 3, Žilina. You can find the Return Form here.

    What should I do if there is a product missing from my shopping?

    We’re very sorry if there are products missing from your shopping. Please contact Customer Services on the number 0800 222 333.

    How can I change my delivery address once I´ve placed the order?

    Once the order has been confirmed, you´re not able to change the delivery address. You would need to cancel your order and create a new one.

    T’s & C’s

    Terms and Conditions

    To read the General Terms and Conditions of Tesco Zásielka, go to Terms and Conditions.

    All our Lines are overloaded at the Moment. We kindly request you to only contact our Call center if your query cannot be answered by this page.

    Any questions? We are here for you

    Use the free hotline, every day from 7:00 to 23:00.
    We are happy to answer all your questions.

    Order box full of essentials comfortably with our mobile application.

    Order box full of essentials comfortably with our mobile application