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    What is Click+Collect?

    How to shop with it?

    1. Choose from wide range online

    Choose from more than
    18 000 products online, select your collection point in Tesco store and preferable date and pick up time.

    2. We'll prepare your shopping

    We shop for you as we do it ourselves and store it chilled or even frozen at -19°C, so you always get everything fresh as well as in the store.

    3. Pick up the shopping on the way home

    Come to collect the shopping on a chosen day (2-hours slot) for example on your way from work. We will load the whole purchase directly in to your car's trunk, so you don't even need to get off the car. All you need is number of your ID and your order.

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    Where is Click+Collect available

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      FAQ

      What is Click+Collect?

      Click+Collect offers all the benefits of shopping online via Tesco Online shopping with the additional option of picking your groceries up from a Tesco store at a time that suits you.

      Why should I use Click+Collect?

      This service is even more convenient - Let us do the hard work for you - Your grocery shopping is picked, packed and safely stored for collection at a time that suits you - Pick up your shopping while you are out and about, on the way home from work, after the school run or even as you return from holiday - Just come to the collection point and we will do the rest - The collection point is temperature controlled - All products are picked on the day of collection and safely stored in the fridge, freezer or cupboard until you arrive - You can find all regular in-store offers in one place - It's easy to spot the bargains

      How can I use Click+Collect?

      1. If your registered store offers Click+Collect, you will see the Click+Collect option when you book a delivery slot. 2. Choose your 2 hour time slot, when you will come and collect your shopping from store. You can find the available time slots on the website. 3. Create your shopping list. 4. Pick up your shopping at the time you have chosen and go!

      Why cannot I see Collection as a shopping method option on the website?

      We are currently offering the Click+Collect service from some of our stores only. If you can’t see the option, we do not offer the service from your store yet. For more information contact the customer helpline.

      Where can I collect my shopping?

      The exact location of the collection point varies by store; you will see clear signage as you enter the store car park. You can see the address of your chosen store on your email confirmation.

      What proof of ID do I need to bring?

      Please bring your shopping list number and your ID. If you are paying on collection you will need to bring your credit card and shopping list number. Unfortunately we will be unable to give you the shopping without these documents.

      Can somebody else collect my shopping for me?

      Yes, if you have a copy of the confirmation email with your shopping list number. Unfortunately without this we will not be able to give you the shopping.

      When can I collect my shopping?

      Slots are available 7 days a week. Available slots will be displayed on the ‘book a slot’ webpage.

      What happens if I am late for my collection slot?

      Please call our customer helpline, telephone number 0800 222 333 for advice on how to proceed.

      What happens if I am early for my collection slot?

      Please call our customer helpline, telephone number 0800 222 333 for advice on how to proceed.

      How much does it cost?

      The price for the Click+Collect service is shown when selecting the pick-up time.

      Where will my groceries be stored during my collection slot?

      All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.

      Will my shopping be in bags?

      Your shopping will be in bags.

      Do I have to arrive in a car for a drive through collection?

      We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.

      What happens if something I have ordered is not available?

      On the rare occasion that a product you put into the shopping list is not available we will try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point and your shopping list value will be amended.

      What do I do if I'm not happy with the substitute I am given or would like an item refunded?

      Your substitutions will be presented at the top of the receipt and will be in blue bags. If you choose to return the substitution our employee will amend your shopping list value and you will not be charged for that item.

      Can I amend or cancel my Click+Collect order on the website?

      You can amend your order by going to "My Shopping Lists". Up to 11pm on the day before the collection you will be able to add/remove products to/from the shopping list. You will not be able to change your shopping method or your slot. Don't forget to checkout the shopping list again to ensure that all changes are saved. Orders may be cancelled via "My Shopping Lists”. A shopping list can be cancelled up to 11pm on the night before collection. The service is available in certain stores only.

      Where can I collect my shopping?

      The exact location of the collection point varies by store , You can find it here. You will see clear signage as you enter the store car park. You can see the address of your chosen store on your email confirmation.

      Any questions? We are here for you

      Call us for free on our Customer line, daily from 7:00 to 23:00.
      We will be happy to answer all your questions. Or write to our Online chat.