Tesco Online shopping help

    Registration and My Account

    How do I find out whether Tesco delivers to my address?

    To check whether we deliver to you, go to our ‘Where we deliver’ page and enter your postcode.

    What personal details will I need to enter in order to register? Is it safe?

    To register you will need to enter your:

    • Email address and password
    • Address where you want your goods from the shopping list delivered
    • Address nickname (this is for your reference, e.g. “home”)
    • Phone number
    • Full name
    • Clubcard number (this is optional – you can enter this information if you want to receive Clubcard points for your shopping)


    We keep all of your personal information stored safely and securely in accordance with our Privacy policy.

    Do I have to give payment card details to register?

    No, you don’t have to give any payment details when you register. If you choose to pay online, we’ll ask you for your card details just before you confirm your shopping list (they will be encrypted and stored securely). 

    What is My Account

    My Account is the section on our website where you can check all the details that you have given us about your online shopping account. You can update your address and phone number using this section of the website. To update any other details please call Customer Services or the Helpline.

    What should I do if I forget my password?

    If you forget your password, you can reset it by using the ‘forgot your password’ link on the sign in page. Follow the link and enter your email address, and we will send you an email with a link to reset it. Then, simply enter a new password and confirm it to complete the reset.